Regulatory & Legal

Kerr Henderson (General Insurance Services) Ltd (registered in Northern Ireland No. NI28521) is authorised and regulated by the Financial Conduct Authority, FCA Register Number 309312. Registered office: 16 Wellington Park, Belfast BT9 6DJ.

Consumer Terms of Business

If you're acting in your personal capacity (not as part of your business or trade), Download our Consumer Terms of Business PDF.

Commercial Terms of Business

If you're acting in the capacity of your business or trade Download our Commercial Terms of Business PDF.

Online Dispute Resolution

If you have purchased your policy online and are unhappy with the product or the service you received, you can also use the European Commission’s Online Dispute Resolution service to make a complaint at The purpose of this platform is to identify a suitable Alternative Dispute Resolution (ADR) provider and we expect that this will be the Financial Ombudsman Service. Please be aware that the Financial Ombudsman Service will only be able to consider your complaint after the insurers have had the opportunity to consider and resolve this.

If you wish to register a complaint, please write to or telephone:

Andrew Rodgers
Managing Director
Kerr Henderson (General Insurance Services) Limited
16 Wellington Park
0345 247 7777

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at or by contacting them on 0800 0234 567