Regulatory & Legal



Kerr Henderson (General Insurance Services) Ltd (registered in Northern Ireland No. 28521) is authorised and regulated by the Financial Conduct Authority, FCA Register Number 309312. Registered office: 29-32 College Gardens, Belfast BT9 6BT.


Consumer Terms of Business

If you're acting in your personal capacity (not as part of your business or trade), Download our Consumer Terms of Business PDF.


Commercial Terms of Business

If you're acting in the capacity of your business or trade Download our Commercial Terms of Business PDF.


Online Dispute Resolution

If you have purchased your policy on line and are unhappy with the product or the service you received, you can also use the European Commission’s Online Dispute Resolution service to make a complaint athttp://ec.europa.eu/consumers/odr/. The purpose of this platform is to identify a suitable Alternative Dispute Resolution (ADR) provider and we expect that this will be the Financial Ombudsman Service. Please be aware that the Financial Ombudsman Service will only be able to consider your complaint after the insurers have had the opportunity to consider and resolve this.